Customer Care Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Care Specialist with German

Location: Remote / Work-from-Home in Serbia

Employment Type: Full-time, Monday to Friday

Duties and Responsibilities

• Customer Assistance: Deliver technical customer support via voice, chat, and email, ensuring a timely and high-quality response.
• Exceptional Service: Strive to provide an outstanding customer experience, assisting clients with technical inquiries.
• Detailed Documentation: Record each interaction accurately in a CRM system to maintain precise records.
• Team Collaboration: Participate in internal team activities, share insights, and collaborate on solutions to enhance service delivery.

Requirements

• Language Proficiency: Fluent in German (C1 or higher) and English (B2 or higher), with strong verbal and written communication skills.
• Location: Must be a resident of Serbia and able to work legally without company-sponsored support.
• Experience: Prior experience in customer support or technical support, especially in a help desk or IT environment.
• Technical Skills: Familiar with external systems and PC-based software applications (e.g., Microsoft Office).
• Independent Work Skills: Strong problem-solving abilities, adaptability, and flexibility, with a capacity to thrive in a remote work environment.

What We Offer

• Competitive Salary: Remuneration based on experience, skills, and performance.
• Monthly Allowance: 60 EUR allowance for work-from-home expenses.
• Stability: An indefinite contract with regular hours (10 AM - 6 PM, Monday to Friday).
• Positive Work Environment: A creative and dynamic team with high employee satisfaction ratings.
• Professional Growth: Access to tools and guidance to maximize your potential.

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