Customer Care Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Care Specialist with German

Location: Remote / Work-from-Home in Serbia

Employment Type: Full-time, Monday to Friday, 9 AM - 5 PM

Duties and Responsibilities

• Customer Assistance: Provide timely, technical-based support to customers through voice, chat, and email.
• Exceptional Service Delivery: Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively.
• Documentation: Accurately document interactions within a CRM system to maintain consistent records.
• Team Collaboration: Actively participate in internal initiatives, share updates, provide feedback, and support colleagues to foster collaborative solutions.

Requirements

• Language Proficiency: Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills.
• Residency: Residing in Serbia, with the legal ability to work without company-sponsored support.
• Experience: Background in Customer Support or technical support, preferably in a help desk or similar IT role.
• Tech-Savvy: Proficient in external systems and PC-based software applications (e.g., Microsoft Office, internet).
• Independence Collaboration: Ability to work independently in a remote setting, with strong problem-solving skills and adaptability.

What We Offer

• Competitive Salary: Remuneration based on experience, skills, and performance.
• Monthly Allowance: 60 EUR Work-from-Home allowance.
• Stability: An indefinite contract, offering a secure role with a regular weekday schedule.
• Positive Work Environment: Join a friendly and supportive team highly rated by current employees.
• Professional Development: Access to resources and guidance to help you excel in your role.

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