Customer Care Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Care Specialist with German

Location: Remote / Work-from-Home in Serbia

Employment Type: Full-time with rotational shifts

Duties and Responsibilities

• Customer Support: Provide timely, technical-based assistance via voice, chat, and email, ensuring an exceptional customer experience.
• Accurate Documentation: Record every customer interaction in a CRM system for future reference.
• Collaboration: Actively engage with team members, contribute feedback, and participate in department initiatives for improved service delivery.

Requirements

• Language Skills: Fluent in German (C1 level or higher) and English (B2 level or higher), both written and spoken.
• Location: Residing in Serbia and legally eligible to work without company sponsorship.
• Experience: Previous experience in customer support or technical support, preferably in a help desk or IT role.
• Skills: Proficient in problem-solving and critical thinking, with the ability to work both independently and as part of a remote team.
• Tech Knowledge: Familiar with PC-based software (e.g., Microsoft Office) and various external systems.

What We Offer

• Competitive Pay: Attractive remuneration based on experience, skills, and performance.
• Remote Work Allowance: 60 EUR monthly allowance for home office expenses.
• Stability: Indefinite contract.
• Rotational Schedule: Monday-Thursday (08 AM - 10 PM), Friday (08 AM - 08 PM), Saturday (12 PM - 08 PM), and Sunday (12 PM - 09 PM), with a total of 40 hours per week.
• Positive Environment: A supportive, dynamic team culture known for high employee satisfaction.
• Growth Opportunities: Tools and guidance to maximize your professional development.

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