Account Manager Marketplace - Seller Success

Key Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.

We are efficient, evaluate talent objectively without biases, and close the hiring time in record time, delivering optimal results.

WHAT WE OFFER

As a Marketplace Account Manager, your primary responsibility will be to manage and grow a portfolio of existing accounts on our marketplace. You will focus on driving the commercial success of your accounts, leveraging various growth levers to increase sales and performance. You will be the main point of contact for clients, working closely with them to understand their needs and create tailored strategies to boost their presence and success on our platform.

Key Responsibilities

• Account Growth: Take full ownership of a portfolio of existing accounts, ensuring their success and driving growth through activation of various marketplace levers (e.g., promotions, visibility optimization, advertising, inventory management, etc.).
• Strategic Guidance: Work proactively with clients to understand their business objectives and develop tailored strategies to help them maximize their sales potential and performance on the platform.
• Performance Analysis: Regularly analyze account performance data (sales, traffic, conversions) and identify areas for optimization and growth.
• Collaboration: Partner with internal teams (Marketing, Operations, Customer Support) to implement solutions that improve account performance and achieve client goals.
• Customer Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
• Growth Levers Activation: Implement growth strategies and leverage tools within the marketplace to optimize visibility, sales, and engagement (e.g., advertising campaigns, product listing optimizations, etc.).
• Client Retention: Ensure high client retention by proactively identifying opportunities for clients to improve their results, and effectively addressing any challenges or concerns.
• Reporting Feedback: Prepare regular performance reports for both the internal team and clients, providing insights, recommendations, and action plans for continuous improvement.

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