German Customer Service - Finance

Key Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.

We are efficient, evaluate talent objectively without biases, and close the hiring time in record time, delivering optimal results.

Our client is on the lookout for financial services professionals to join the international team at our customer who is assembling a diverse team of investment specialists.

This opportunity is tailored for individuals with a keen interest in pursuing ambitious career paths within one of our esteemed digital banking programs.

Your role

In this role, you'll engage with high-profile clients from one of Europe's leading digital banks. Your responsibilities will include offering savings advice and introducing cutting-edge banking products with attractive returns.

The primary focus is on addressing the needs of bank customers via various communication channels such as calls, emails, WhatsApp, and chat, delivering top-notch service while showcasing innovative digital banking products in the German market.

Responsibilities

• Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
• Manage back-office tasks, including responding to emails and WhatsApp messages.
• Present and promote banking products.
• Adhere to transparency requirements, service information, and client protection regulations related to investment products.
• Report and follow up on application anomalies.
• Meet quality standards and sales objectives set by the entity.

Requirements

Education

• Preferred studies in Business Administration, Mathematics, or Law.
• Proficient in MS Office (Excel, Word, PowerPoint, Access).
• Native-level proficiency in German
• Good level of English
• Fluency in Spanish is considered as a plus.

Skills and Competencies

• Customer-oriented with empathy and active listening skills.
• Excellent oral and written communication skills.
• Analytical capacity and ability to autonomously acquire new knowledge.
• Commercial acumen and adept at dialogue with clients, companies, or groups.
• Strong problem-solving skills.
• Team player with a proactive and results-oriented attitude.
• Ability to plan, organize, and thrive under pressure.
• Initiative, autonomy, and a positive "I can" attitude.
• Flexibility and adaptability to changing environments and new technologies.

Experience

• Banking experience is valuable (but not mandatory).

Benefits

• Full-time position (39 hours/week)
• Permanent employment contract
• Interesting Referral Program
• Competitive salary
• Opportunity to work with the world's largest service provider
• Real prospects for career advancement within the company

Location

Madrid (Spain)

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