German Customer Service - finance

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Responsibilities

• Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
• Manage back-office tasks, including responding to emails and WhatsApp messages.
• Present and promote banking products.
• Adhere to transparency requirements, service information, and client protection regulations related to investment products.
• Report and follow up on application anomalies.
• Meet quality standards and sales objectives set by the entity.

Requirements

Education

• Preferred studies in Business Administration, Mathematics, or Law.
• Proficient in MS Office (Excel, Word, PowerPoint, Access).
• Native-level proficiency in German.
• Good level of English
• Fluency in Spanish is considered as a plus.

Skills and Competencies

• Customer-oriented with empathy and active listening skills.
• Excellent oral and written communication skills.
• Analytical capacity and ability to autonomously acquire new knowledge.
• Commercial acumen and adept at dialogue with clients, companies, or groups.
• Strong problem-solving skills.
• Team player with a proactive and results-oriented attitude.
• Ability to plan, organize, and thrive under pressure.
• Initiative, autonomy, and a positive "I can" attitude.
• Flexibility and adaptability to changing environments and new technologies.

Experience

• Banking experience is valuable (but not mandatory).

Benefits

• Full-time position (39 hours/week)
• Permanent employment contract
• Interesting Referral Program
• Competitive salary
• Opportunity to work with the world's largest service provider
• Real prospects for career advancement within the company

Location

Madrid (Spain)

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