Customer Care Specialist with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Care Specialist with German

Location: Remote/work from home in Bosnia Herzegovina

Employment Type: Full-time

Duties and Responsibilities

• Customer Support: Provide prompt, technical-based assistance through voice, chat, and email.
• Customer Experience: Strive to deliver an exceptional experience in every interaction.
• Documentation: Log each customer interaction accurately in the CRM system.
• Team Collaboration: Participate actively in team initiatives, contribute feedback, and support colleagues.

Requirements

• Language Proficiency: Advanced verbal and written German (C1 level or higher) and English (B2 level or higher).
• Residency: Must live in Bosnia Herzegovina with legal eligibility to work without company sponsorship.
• Experience: Background in customer support or technical support, ideally with a help desk or IT function.
• Background Check: Willingness to undergo a background check.
• Independent Team Work: Ability to work autonomously and collaborate as part of a remote team.
• Analytical Skills: Strong problem-solving and critical thinking capabilities.
• Adaptability: Comfortable with updates in processes and information.
• Technical Knowledge: Familiar with PC-based internet and software applications (e.g., Microsoft Office).

#LI-YM1

Lugar de trabajo