Turkish Customer Support for Online Video Platform - Portugal ⭐

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.

Good communication skills, both verbal and oral.

Fluency in Turkish (C2) written and spoken communication skills.

Minimum B2 Level English Spoken and Written.

European Nationality or Portuguese Work Permit.

Proactive attitude and strong team-spirit.

Be organized and able to learn new processes, concepts, and skills as well as be able to understand that an operation is an ever-changing organism.

Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

Ability to handle not only to handle customers' emotions, but also being able to empathize with the client's case.

Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday.

RESPONSIBILITIES

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs so that our client's engineering team to address them as a bunch

Provide general and technical support to customers who use any of our client's paid products

Escalate complex problems according to defined procedures

WE OFFER

Fixed monthly salary

Language Premium Bonus 

Transportation allowance: 720 eur gross yearly 

Meal allowance: 7.63eur net per working day in meal card

Annual performance bonus: 5% of yearly base salary (gross)

Pleasant and inspiring working atmosphere;

Opportunity to be part of a rapidly expanding global organization;

New office facilities in a convenient location in Lisbon;

Training & development opportunities;

Relocation allowance & relocation support (For candidates moving from abroad).

Free fruit, coffee, tea, and a lot more!

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