Customer Support Representative with Czech

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment Type: Full-time

Role Overview As a Customer Support Representative, you’ll be at the forefront of delivering exceptional service to clients, ensuring their queries are handled promptly and effectively. In this role, you will offer clear product and service insights, manage inquiries with a positive, solution-focused attitude, and aim for high customer satisfaction. Your role is vital in building a positive brand experience, where every interaction is an opportunity to add value and exceed expectations.

Key Responsibilities

• Address and resolve client inquiries with optimal solutions and advice.
• Maintain up-to-date knowledge of products and services, sharing clear, accurate information with customers.
• Document interactions and maintain records to keep processes efficient and well-organized.
• Deliver consistent customer satisfaction with a commitment to quality results.

Requirements

• Native-level proficiency in Hungarian and fluency in English (B2).
• At least 6 months of experience in customer service (preferred).
• Strong communication and negotiation skills, with a calm, resourceful personality.
• Computer literacy with proficiency in Microsoft Office.

Benefits

• Competitive remuneration based on experience and performance.
• A positive, multicultural work environment that encourages growth and collaboration.
• Tools, training, and guidance to support your professional development.

#LI-YM1

Lugar de trabajo