Customer Experience Specialist with Dutch

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

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