Customer Support Representative with German

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Position: Customer Support Representative

Location: Barcelona, Spain

Employment Type: Full-time

Work Model: On-site

What You’ll Do:

• Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
• Document Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
• Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
• Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
• Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
• Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
• Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
• Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent German, with a minimum B2 level in English.
• Customer Service Background: At least one year in customer service, ideally with experience in technical support.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Empathy Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
• Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

• Competitive Package: A highly attractive remuneration package based on your skills and experience.
• Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
• Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.
• Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.
• Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.

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