Customer Care Specialist with German

In collaboration, we are working with a reputable BPO to recruit German-Speaking Customer Care Specialists for a fully remote position in Bosnia Herzegovina. The successful candidates will support customers of a popular rental booking search engine, ensuring high-quality service and satisfaction.

Position: Customer Care Specialist with German

Location: Remote/work from home in Bosnia Herzegovina
Employment Type: Full-time

Duties and Responsibilities

• Customer Support: Provide prompt, technical-based assistance through voice, chat, and email.
• Customer Experience: Strive to deliver an exceptional experience in every interaction.
• Documentation: Log each customer interaction accurately in the CRM system.
• Team Collaboration: Participate actively in team initiatives, contribute feedback, and support colleagues.

Requirements

• Language Proficiency: Advanced verbal and written German (C1 level or higher) and English (B2 level or higher).
• Residency: Must live in Bosnia Herzegovina with legal eligibility to work without company sponsorship.
• Experience: Background in customer support or technical support, ideally with a help desk or IT function.
• Background Check: Willingness to undergo a background check.
• Independent Team Work: Ability to work autonomously and collaborate as part of a remote team.
• Analytical Skills: Strong problem-solving and critical thinking capabilities.
• Adaptability: Comfortable with updates in processes and information.
• Technical Knowledge: Familiar with PC-based internet and software applications (e.g., Microsoft Office).

Offer

• Competitive Compensation: Based on experience, skills, and performance.
• Indefinite Contract: Secure, long-term employment.
• Shift Rotation Schedule:
  • Monday to Thursday: 08 AM - 10 PM
  • Friday: 08 AM - 08 PM
  • Saturday: 12 PM - 08 PM
  • Sunday: 12 PM - 09 PM
  • 40 hours per week
• Supportive Environment: Join a creative, positive team with excellent employee satisfaction.
• Career Development: Benefit from guidance and tools to grow your skills and reach your potential.

This role is ideal for customer care professionals fluent in German and English, eager to work remotely with a team dedicated to outstanding customer service.

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