Customer Care Specialist with German

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!

We’re excited to partner with a BPO that prioritizes employee satisfaction to find experienced German-speaking Customer Care Specialists who can work remotely from North Macedonia. Join a team dedicated to providing exceptional service to an e-commerce brand’s customer base, with a supportive environment and opportunities for professional growth.

Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in North Macedonia
Employment Type: Full-time, Monday to Friday (9 AM - 5 PM)

Duties and Responsibilities

• Customer Assistance: Provide technical support and guidance to customers via voice, chat, and email.
• Customer Experience: Maintain high standards for customer satisfaction by delivering prompt and accurate assistance.
• Documentation: Record each customer interaction in a CRM system, ensuring clear and organized logs.
• Team Collaboration: Engage with team initiatives, give feedback, promote collaborative solutions, and support colleagues to improve the overall department.

Requirements

• Language Skills: Proficient in German (C1 or higher) and English (B2 or higher), both verbal and written.
• Location: Reside in North Macedonia with legal eligibility for employment.
• Experience: Background in customer support or technical support, ideally with help desk or IT experience.
• Background Check: Ability to undergo and pass a background check.
• Skills: Strong problem-solving, critical thinking, and communication skills, with the ability to work independently and within a remote team.
• Adaptability: Comfortable with evolving processes and information, with a working knowledge of external systems and PC-based applications like Microsoft Office.

What We Offer

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Employment: Indefinite contract.
• Supportive Work Culture: Join a creative and friendly team environment known for excellent employee reviews.
• Professional Development: Access to resources and guidance to help you grow and succeed.

If you’re fluent in German, enjoy solving customer issues, and thrive in a remote setting, we’d love to hear from you. Apply now and take the next step in your customer support career with a top-rated BPO!

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