Customer Care Specialist with German

In collaboration, we are working with a highly-rated BPO to recruit a German-Speaking Customer Care Specialist to work remotely in Bosnia and Herzegovina. This full-time role focuses on reviewing and processing invoices for the client’s partners, along with handling invoice-related communication via email.

Position: Customer Care Specialist (German)

Location: Remote/work from home in Bosnia and Herzegovina
Employment Type: Full-time

Duties and Responsibilities

• Invoice Verification: Review invoices against purchase orders, contracts, and delivery receipts to verify quantities, prices, and terms.
• Data Entry: Accurately enter invoice details into the financial or ERP system.
• Discrepancy Resolution: Investigate and resolve invoice discrepancies or missing information.
• Compliance and Accuracy: Ensure invoices meet company policies and legal or tax regulations.
• Record Keeping: Maintain organized records of processed invoices.
• Communication: Liaise with vendors, suppliers, and internal teams to address invoice-related queries and disputes.

Requirements

• Language Skills: Native or fluent in German, with proficient written and verbal communication skills.
• Residency: Must reside in Bosnia and Herzegovina and be eligible to work legally without company sponsorship.
• Education: High school diploma required a degree in accounting, finance, or related field is a plus.
• Experience: Background in invoicing, accounting, or bookkeeping, with knowledge of accounts payable processes.
• Attention to Detail: Strong accuracy in verifying invoices and identifying discrepancies.
• Organizational Skills: Ability to manage a high volume of invoices for timely processing.
• Problem-Solving: Capable of analyzing and resolving invoice discrepancies effectively.
• Technical Knowledge: Familiarity with tax regulations, accounting principles, and company invoicing policies.
• Availability: Ability to work in a shift rotation, Monday to Sunday.

Offer

• Competitive Salary: Based on experience, skills, and performance.
• Contract: Indefinite employment contract.
• Remote Work: Fully remote role from Bosnia and Herzegovina.
• Positive Work Environment: Join a supportive, creative team with strong employee satisfaction.
• Professional Development: Access to guidance, tools, and resources for career growth.

This opportunity is ideal for professionals with invoicing and accounting experience looking for a remote role in a supportive team environment. Join a company committed to excellence and career development.

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