Customer Care Specialist with German

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!

We’re excited to work with a highly-rated BPO to recruit German-speaking Customer Care Specialists to support customers of a rental booking search engine platform. This fully remote role is open to applicants residing in Serbia, offering a stable position within a company known for its employee satisfaction.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time with rotational shifts

Duties and Responsibilities

• Customer Support: Provide timely, technical-based assistance via voice, chat, and email, ensuring an exceptional customer experience.
• Accurate Documentation: Record every customer interaction in a CRM system for future reference.
• Collaboration: Actively engage with team members, contribute feedback, and participate in department initiatives for improved service delivery.

Requirements

• Language Skills: Fluent in German (C1 level or higher) and English (B2 level or higher), both written and spoken.
• Location: Residing in Serbia and legally eligible to work without company sponsorship.
• Experience: Previous experience in customer support or technical support, preferably in a help desk or IT role.
• Skills: Proficient in problem-solving and critical thinking, with the ability to work both independently and as part of a remote team.
• Tech Knowledge: Familiar with PC-based software (e.g., Microsoft Office) and various external systems.

What We Offer

• Competitive Pay: Attractive remuneration based on experience, skills, and performance.
• Remote Work Allowance: 60 EUR monthly allowance for home office expenses.
• Stability: Indefinite contract.
• Rotational Schedule: Monday-Thursday (08 AM - 10 PM), Friday (08 AM - 08 PM), Saturday (12 PM - 08 PM), and Sunday (12 PM - 09 PM), with a total of 40 hours per week.
• Positive Environment: A supportive, dynamic team culture known for high employee satisfaction.
• Growth Opportunities: Tools and guidance to maximize your professional development.

If you’re an experienced German-speaking Customer Care Specialist looking to work remotely in a positive environment, we invite you to apply today!

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