Customer Care Specialist with German

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!

We are excited to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists for a rental booking search engine platform. Join a company renowned for employee satisfaction, offering a fully remote role for experienced customer support professionals based in North Macedonia.

Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in North Macedonia
Employment Type: Full-time, 40 hours per week with shift rotation

Duties and Responsibilities

• Customer Assistance: Provide responsive technical assistance through voice, chat, and email.
• Customer Experience: Ensure high levels of customer satisfaction with clear, helpful support.
• Documentation: Log each interaction in a CRM system accurately.
• Team Collaboration: Engage in team initiatives, contribute feedback, and support a collaborative environment.

Requirements

• Language Skills: Proficient in German (C1 level or higher) and English (B2 or higher), both verbal and written.
• Location: Reside in North Macedonia with legal eligibility to work.
• Experience: Prior experience in customer support or technical support, especially help desk or IT-related roles.
• Background Check: Able to pass a background check.
• Skills: Excellent problem-solving, communication, and interpersonal skills able to work autonomously and as part of a remote team.
• Tech Savvy: Proficiency in PC-based applications (e.g., Microsoft Office) and an understanding of external systems.

What We Offer

• Competitive Salary: Attractive package based on experience, skills, and performance.
• Stability: Indefinite contract with scheduled shift rotation (Monday-Thursday 8 AM - 10 PM Friday 8 AM - 8 PM Saturday 12 PM - 8 PM Sunday 12 PM - 9 PM).
• Positive Culture: Join a team recognized for high employee satisfaction and a supportive atmosphere.
• Growth Opportunities: Access to training, resources, and mentorship to help you advance in your career.

If you're an experienced German-speaking Customer Care Specialist looking to make an impact in a remote, supportive environment, apply now!

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