Customer Service Representative with French

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a French-speaking Customer Service Representative to join their vibrant team in Barcelona. 🌞 If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Assist Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.
• Document Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.
• Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
• Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
• Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
• Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.
• Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.
• Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in French, with a B2 or higher level of English.
• Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.
• Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
• Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.
• Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

• Competitive Salary: Attractive remuneration based on experience, skills, and performance.
• Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.
• Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.
• Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.
• Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. 🌴 #CustomerService #FrenchSpeaking #Barcelona

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