Dutch Customer Support Agent - Lisbon ⭐

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Customer Care team in Lisbon!

Our client

Our client is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have 420.000 employees worldwide. You will be part of an extremely driven team in awesome Portugal!

Our client is awarded as Best Workplace in Portugal and as the Best Multilingual Omnichannel Contact Center in Europe!

They offer complete training by certified instructors as well as many career development opportunities, so this is a unique chance to advance your career!

Job Description

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers
• Show a flexible approach working in a changing and fast-growing environment
• Work with some of the world's most respected brands

Requirements

• Being fluent (C2 level) in the Dutch language
• Good knowledge of English (B1-B2 level) required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• EU citizenship or work permit for Portugal

What you are offered

• Complete relocation package that includes: refunded airline ticket + free accommodation in their company apartment throughout the employment
• Fixed monthly salary + bonus
• A contract focused on a long-term relationship
• Free Portuguese language lessons
• Private Health Insurance
• Professional growth  development opportunities
• Special HR team organizing events, sports tournaments, parties trips
• Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc.

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