Dutch of Flemish Customer Service Representative

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

We are looking for a proactive Customer Service Representative to join our team. This role involves handling client requests through inbound calls, scheduling appointments, and performing option activations in an outbound capacity. It combines administrative support with direct customer interactions to ensure a smooth and positive client experience.

Key Responsibilities

• Client Request Handling (Admin - Inbound Calls): Respond to customer requests by phone and provide solutions to their inquiries.
• Service Transactions (ST - Outbound): Schedule appointments, activate service options, and manage other outbound interactions with clients.

Skills Competencies

• Technical Knowledge: Basic understanding of technical concepts in customer service.
• Soft Skills: Strong communication and relationship-building skills. Ability to work effectively within a team environment.
• Interpersonal Skills: Proven ability to collaborate and maintain a positive team dynamic.

Qualifications

• Education: No specific diploma requirements.
• Experience: Previous experience in a customer service role is helpful but not required.

Location

Casablanca (Morocco)

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