The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Requirements

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
• Native / Fluent in Norwegian (verbal and written), with a good command of English
• Strong customer orientation (previous customer service experience is advantageous)
• Available to work shifts (International Call Centre)
• Office-based
• Strong PC literacy

Job Description

• Respond to customer enquiries via chats, calls, social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up to date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Skills

• Goal-oriented
• Proactive
• Sense of urgency
• Positive and professional
• Strong communicator – verbal and written
• Willing to go above and beyond to exceed customer expectations
• Strong time management
• Accurate and able to follow processes and procedures

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