Dutch or Flemish Customer Care

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Your role

For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls, outbound calls and administrative tasks.

Daily tasks

Calls are always with priority.

To provide customer service:

• Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.

To answer incoming calls and emails about voucher usage, ordering, reimbursement, and exchange:

• Registering and logging into the website
• Change of personal data
• Orders did not arrive
• The client paid but did not receive cheques
• Request for fiscal certificates for taxes

To provide information about the legal conditions of voucher usage.

To be the connection between the regions, cleaning companies and customers.

Requirements

• Fluent in Dutch language
• Working proficiency in English
• Experience with CRM systems MS Office
• PC skills and very good written skills
• Diploma of Secondary Education
• Contact centre experience is an asset

Social-communicative:

• Persuasiveness
• Customer orientation
• Communication
• Effective listening

Intellectual competencies:

• Analytical thinking
• Continuous learning

Emotional competences:

• Positive thinking
• Self-motivation
• Self-confidence

Task-oriented competences:

• Quality of work
• Flexibility
• Sales ability
• Result-orientation
• Multitasking

Our offer

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Relocation Package

Location

Bulgaria

#LI-YM1

Lugar de trabajo