Technical Customer Support Representative with Polish

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist enterprise customers, partners and engineers, using various channels
• Respond to customers queries in timely and efficient manner
• Identify the customer issue(s) potential level of support by gathering relevant information
• Conduct thorough research to investigate problems, with the option to collaborate with other teams
• Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
• Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
• Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
• Document your technical work and research in a comprehensive manner
• Proactively address customer satisfaction concerns before they escalate into problems.

REQUIREMENTS:

• Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level)
• Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
• Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell
• Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
• Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
• Experience reading network captures/analysis
• Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Private health insurance after contract signature
• Relocation support with possibility of using subsidized company accommodation
• Discretionary bonus based on KPIs
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

#LI-YM1

Lugar de trabajo