Operations Analyst / Customer Operations Support

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Key Responsibilities:

• Order Fulfilment Support: Manage the full cycle of order fulfilment, including creating, modifying, and cancelling orders as needed.
• Customer Queries: Address transactional queries related to lead times, shipment statuses, and related logistics, providing accurate and timely updates to our valued customers.
• Data Reporting Analysis: Support team data reporting activities, including pulling data, analysing reports, and updating dashboards (training provided).
• Logistics Collaboration: Work closely with the logistics team to track shipment statuses and conduct data analysis on logistics performance.
• Process Documentation: Develop and document new workflows to streamline processes and support training efforts.

What Makes You a Great Fit:

• Interpersonal Skills: You bring emotional intelligence, active listening, and empathy to every customer interaction.
• Communication Expertise: A clear and professional communicator, skilled at building productive networks and leading valuable discussions.
• Data-Driven Mindset: Able to identify patterns, think strategically, and provide creative solutions based on data insights.
• Organized Flexible: Highly organized with a strong ability to prioritize tasks and adapt quickly in response to dynamic market needs.
• Collaborative Problem-Solving Focused: Proven track record of working well in teams and solving cross-functional issues with a proactive attitude.

Preferred Qualifications:

• 5+ years of experience in customer or product supply chain management.
• Bachelor's degree in supply chain management, logistics, business management, or related field.
• Advanced Excel skills (Power Query, VBA, pivot tables, etc.) and proficiency in Power BI and Microsoft PowerPoint.
• Demonstrated experience working in fast-paced, change-oriented environments.

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