Technical Account Manager

Key Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.

We are efficient, evaluate talent objectively without biases, and close the hiring time in record time, delivering optimal results.

What the role entails 

Some of the key responsibilities of our Technical Account Manager will be: 

• Experienced individual contributor who requires minimal supervision.
• Developing and managing the direction of integrations and technical account projects by interacting with the customer and understanding their needs.
• Assisting the clients with their queries, troubleshooting their issues, and guiding them through the integration and game launch process.
• Attending calls and meetings as required according to the client's needs.
• Consulting and coordinating with operational, compliance, development and product personnel to clarify intent, identify matters, and suggest a course for the client and the product.
• Develops, plans, defines and manages the scope of the projects until completion.
• Upholding the quality of the process in question such that it meets or even exceeds various quality parameters set.
• Works closely with sales and account management teams to win new business and increase sales to existing customers.
• Making sure that there is continuous communication, both horizontally and vertically.
• Contributing to the team repository, internal documentation, test cases, external documentation and education.

What we ask of you:

• Experience in administration and coordination of projects and tasks.
• Customer service orientated.
• At least 3 years’ experience in integration and technical project management.
• Good understanding of the technology behind APIs.
• Understanding API testing together with analysing technical requirements and issues.
• Knowledge of tools like Jira, OpenSearch and POSTMAN.
• Basic knowledge about development and release cycles.
• Communicative, structured, analytical and organised.
• Driven, determined and able to take initiative.
• Work independently as well as in teams.
• Fluent in spoken and written English.

Preferences:

• Experience with Microsoft products.
• Knowledge of SOAP UI and JSON.
• Having previous experience in the online gaming industry and understanding markets will be considered an asset.

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