Growth Families (B2C Strategy)

Key Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.

We are efficient, evaluate talent objectively without biases, and close the hiring time in record time, delivering optimal results.

Background: A bachelor's degree in Engineering, Business, or a related field (such as math or physics) is essential.

Technical Skills: Knowledge of spreadsheets, data management, executive slides and presentations, and notions of statistical analysis or willingness to learn.

Quick Learner: A quick learner with a proven ability to thrive in a fast-paced, constantly changing environment is essential. Adaptability is key to navigating challenges and opportunities.

Communication and Empathy: Clear writing and oral communication skills in Spanish, English, and Catalan are essential for effective collaboration and teamwork with various stakeholders. Strong communication fosters accurate idea and feedback exchange, while empathy plays a significant role in decision-making and training others. The ability to speak confidently in front of groups is non-negotiable.

Multidisciplinary and Customer-Centric Mindset: Strong communication and data analysis skills, along with a business-driven approach, are essential for tackling diverse challenges. An empathetic attitude and customer-centric mindset are crucial for effectively resolving customer issues and ensuring a positive experience with our services.

Initiative, Creativity, and Multitasking: Out-of-the-box thinkers with high self-initiative and effective multitasking abilities thrive in our environment. A self-motivated team player who can manage various responsibilities while engaging internal and external stakeholders through excellent communication is highly valued.

Curiosity, Collaboration, and Passion for the Mission: Success in this role requires natural curiosity and the ability to collaborate cross-functionally. Being data-driven, organized, and detail-oriented is key, alongside a genuine passion for our mission and learning proposals, which drives engagement and positive contributions to our objectives.

Your mission will be to lead strategic initiatives that enhance family engagement and improve communication between schools and families. You'll ensure that all stakeholders are better informed, trained, and supported through effective projects, data-driven insights, and best practices, all while collaborating across teams to optimize the impact of Innovamat's product in schools.

Project planning: Plan and manage global strategic projects to inform and educate families through webinars, products, and events. Share and recommend family-related best practices with the Revenue and Product teams.

Family engagement strategy: Lead the strategy for family engagement workshops at client schools, covering content, training, and feedback ensure effective communication between school and family, and manage the family experience from start to finish, including logistics and relationship maintenance through newsletters and regular updates to the entire company.

Support for Customer Success: Assist CS teams in making data-driven decisions by analyzing processes and providing strategic guidance.

Product impact and data analysis: Analyze product implementation in schools to identify improvements. Conduct data analysis to enhance learning outcomes, improve forecasting, and reduce account churn.

KPIs and collaboration: Define KPIs for family engagement, optimize performance through dashboards, and maintain regular communication with business leaders. Collaborate with data engineers and report to the Global Head of Customer Success.

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