Account/Client Manager

Key Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.

We are efficient, evaluate talent objectively without biases, and close the hiring time in record time, delivering optimal results.

Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2023.

Responsibilities:

• Assign available employees to projects in accordance with their skill sets, previous experience, and availability.
• Monitor day-to-day project activities and corresponding resourcing.
• Manage the resource lifecycle and engagement.
• Monitor and manage employees’ workload, utilization, and overtime hours.
• Resolve conflicts efficiently.
• Stay informed about all current and upcoming projects within the organization and business development activities to plan resourcing accordingly.
• Collaborate with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
• Act as a liaison between the client and the internal team, conveying client feedback, requests, and concerns.
• Engage with various stakeholders, including clients, team members, and senior management, to ensure transparency and alignment.
• Serve as the primary local point of contact for clients, understanding their needs, and ensuring their satisfaction.

Requirements:

• Previous extensive experience in a similar position
• Strong understanding of labor laws and resource management trends.
• Excellent communication and presentation skills.
• Proficiency in documenting processes (e.g., weekly utilization reports).
• Fluent English and Romanian.

#LI-MM1

Lugar de trabajo