Dutch or Flemish Customer Technical Support Agent

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Responsibilities:

• Respond to inbound calls and customer inquiries regarding products, ensuring questions are answered and orders are placed promptly.
• Request and collect necessary documentation from customers' payers, and coordinate order entries.
• Resolve customer issues in a timely and empathetic manner, providing support and direction as needed.
• Collaborate with internal and external teams to assist customers effectively.

Skills Required:

• Fluency in Dutch or Flemish (C2)
• Working proficiency in English.
• Basic computer skills.
• Ability to handle sensitive data with care.
• Flexibility and punctuality regarding working hours.

Ideal Candidate:

• Passionate about delivering exceptional customer service.
• Strong communication and social skills.
• Positive attitude towards changes.
• Team player with excellent listening skills.
• Service-minded and able to handle conflicts constructively.
• Disciplined, patient, and reliable.

Benefits:

• Competitive fixed salary.
• Tax-free benefits.
• Employee perks include meal cards, transport cards, and private insurance.
• Company events throughout the year.
• Free coffee and fresh fruit.
• Friendly and people-focused work environment.
• Open atmosphere where employee suggestions and ideas are valued.

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