Senior Customer Support Officer - Dutch Speaking

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

About the offer

📝 Permanent contract

🏠 Location : Luxembourg

📲 Top 3 Key competencies :

• Customer Centricity
• Previous insurance experience mandatory
• Rigorous
• Dutch French speaking

About our client

Sector : Insurance

Values : Participation| Proactivity | Empathy

Employees : Worldwide: More than 5,000

Your missions

As Life Insurance Senior Account Officer, you will :

• Be the primary contact for our Belgian and Dutch clients and partners.
• Handle all general inquiries from customers and operational activities.
• Onboard new partners such as brokers, asset managers, and custodian banks.
• Coordinate with internal departments like Legal, Asset Controlling, Wealth Planning, and Sales and work closely with all business lines.
• Ensure seamless communication and service delivery.
• Participate in numerous operational and strategic projects.
• Contribute your expertise and insights.
• Ensure all activities adhere to AML and compliance standards.
• Reflect our commitment to integrity in international business.
• Provide a supportive and dynamic working environment to the Team.

This position is a great opportunity to :

• Work in a multicultural and open-minded team with a positive spirit.
• Be part of an international business, engaging with clients and partners from Belgium and the Netherlands.

Your ideal profile

Are you a seasoned professional from the Life Insurance sector with a knack for building strong client relationships? Do you thrive in a dynamic, multicultural environment?

What we expect:

• Minimum 5 years in a similar position within the financial industry.
• Deep knowledge of the Belgian market is a clear advantage.
• Perfect fluency in Dutch and French, both written and spoken, is required.
• Strong focus on delivering excellent customer service.
• Ability to independently manage issues with a proactive approach.
• Excellent organizational abilities with a structured and reliable work methodology.
• Strong team player with availability and flexibility.

A candidate experience with Source Up, it’s …

• Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
• Access to your test results to guide you to your best career choices
• Interview coaching session before the client meeting
• Consistent and fair recruitment process with respect, transparency and trust

#LI-YM1

Lugar de trabajo