Customer Success Manager (German Speaker)

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Key Responsibilities:

Customer Impact:

• Plan and deploy customer success strategies, conduct account-level reviews, and manage escalations.
• Customize product delivery to align with customer’s technical environment.
• Drive product adoption and value realization leading to renewal and growth.

Partnership:

• Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
• Partner with the Professional Services team for implementations and extended expertise deployments.
• Coordinate customer delivery with team members, including engineering and professional services.

Your Experience:

Required:

• Fluent in German.
• 5+ years of experience in Customer Success, account management, project management, consulting, or relationship management.
• Expertise in software product or service delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools.
• Experience managing customer escalations, balancing expectations, and negotiating successful resolutions.
• Strong communication skills to explain complex technical concepts to both technical and non-technical audiences.
• Ability to thrive in a matrixed team environment anchored by values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Preferred:

• Experience in Cloud Security, DevSecOps, Network Security, or Security Operations.
• Client-focused program management experience.

Benefits:

• Competitive salary.
• Opportunity for remote work.
• Professional development.
• Access to the latest technologies and tools.

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