Customer Care Specialist with Dutch

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialist to work remotely in Montenegro. The successful candidates would review incoming invoices and payment reminders from the client's partners, correspond with partners, and engage in internal communication with colleagues and superiors in the internal client team. Currently, communication with partners is conducted via email.

Location: Remote/work from home in Montenegro

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Checking invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms
• Accurately entering invoice details into the financial or ERP system
• Investigating and resolving any discrepancies or issues with invoices, such as incorrect amounts or missing information
• Ensuring that all invoices comply with company policies and relevant legal or tax regulations
• Maintaining accurate records of all invoices processed and ensuring documentation is properly filed
• Liaising with vendors, suppliers, and internal departments to resolve invoice-related queries or disputes.

REQUIREMENTS:

• Native or fluent in Dutch, both verbal and written
• Residing in Montenegro and being able to take on a job legally without the company's support
• A high school diploma or equivalent; an associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Prior experience in invoicing, accounting, or bookkeeping roles; familiarity with accounts payable processes.
• Strong attention to detail and accuracy in verifying invoices and identifying discrepancies.
• Excellent organizational skills to manage a high volume of invoices and ensure timely processing.
• Good written and verbal communication skills for interacting with vendors and internal teams.
• Ability to analyze and resolve invoice discrepancies effectively.
• Strong problem-solving abilities to manage any issues that arise during invoice processing.
• Knowledge of tax regulations, accounting principles, and company policies related to invoicing.
• Working schedule: shift rotation, Monday to Saturday.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Fully remote work from Montenegro
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

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