Customer Support Specialist

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Job Overview

We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you!

Responsibilities

• Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
• Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
• Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
• Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
• Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
• Record Keeper: Document and track customer interactions and solutions meticulously.

Requirements

• Communication Whiz: Exceptional communication and customer service skills.
• Problem Solver: Strong ability to investigate and resolve customer issues creatively.
• Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).
• Team Player: Collaborative spirit with a proactive attitude.
• Educational Background: Associate degree or equivalent is required.

Desirable

• Previous experience in customer service.
• Interest in technology or data analytics.

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