Customer Success Manager

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.

What does the job involve

As a Customer Success Manager, your general missions will be to:

• Be accountable for a dedicated seller portfolio,
• Upsell our different solution: Shipping, Pay and Marketplace.
• Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day).
• Hold Bi-weekly webinars

Qualifications

• 4 + years’ of experience in account management or customer success
• Fluency in both English and French is an advantageous qualification
• Strong analytical skills - ability to understand and analyze learning and development needs
• Ability to identify business challenges and turn them in to learning and development solutions
• Proven programme management skills and experience
• Experience working in entrepreneurial or high-growth environment
• Bachelor’s degree from a recognized institution
• Outstanding communication skills – both written and verbal with the ability to liaise confidently with clients

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