Onboarding/Support Consultant - Jakarta, Indonesia (Potential candidates hiring!)

About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.

Used by over 10,000 restaurants in 35 countries–including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.

About the role

An Onboarding/Support consultant plays a crucial role in facilitating the implementation / onboarding of our system to new/existing clients and providing guidance, training & ongoing support after the system went live. 

This role requires you to be a product champion with in-depth knowledge of our system and having a mindset of a problem solver. You will need to build and maintain strong long-term relationships with clients and address client’s concerns to be solved promptly to ensure high levels of customer satisfaction.

Duties and Responsibilities

• Develop clients' onboarding activities from project kick-off, training, configuration, data migration and “System Live"
• Facilitate the onboarding process for new clients and ensuring a smooth transition
• Manage implementation process, coordinating timelines, resources and deliverables
• Facilitate the onboarding process for new clients and ensuring a smooth transition
• Design and deliver product trainings to clients and enable them to utilize our system features fully & rapidly based on the client’s needs
• Prepare User Guides & Manuals whenever needed
• Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
• Be an expert on product features and keep abreast of new feature launches and update team members
• Conduct regular feedback sessions with clients, Build and maintain strong relationships with clients
• Conduct training sessions for new clients and providing refresher sessions for existing clients
• Provide onsite & remote support to clients to solve issues in timely manner
• Provide system guidance, support during the onboarding process including system configurations, integrations and troubleshooting
• Partner with Team Lead and Sales Representatives to support customers toward product adoption
• Expand TableCheck presence in Indonesia by identifying prospects and converting them into long-term customers.
• Liaise with Global teams to ensure brand consistency

Must have Qualifications / Requirements

• Citizen of Indonesia
• Availability to travel within Bali and SEA region when required
• 3+ years work experiences in Hotel restaurant supervisor (well known about hotel restaurants operations, restaurant industry)
• Solid customer service attitude
  
• Excellent verbal & written communication skills in English
• Willingness and ability to constantly learn & train others

PreferQualifications / Requirements

• Product / Operations / Support Consultant at a IT SaaS company
• Prior working knowledge of global or local POS systems, and / or knowledge of SAAS products in Hospitality sector
• Another European language speaker

Working Conditions

• Work hours : Mon - Fri 10:00 - 19:00 (Hybrid work style)
• Holidays : Saturday, Sunday and National holidays
• Salary : Negotiable (Depends on your current salary and experiences)

High-lights of this position

• We are looking for the potential candidate who wants to challenge in F&B Tech SaaS company
• Your experiences in hotel restaurant, hospitality mind-set could be fully useful on this role
• You can use your language skills and communication skill-set to build strong and long-term relationship with our clients
• You can get negotiation, project management skill-set and knowledge about IT, F&B Tech / SaaS Industry
• You can work in diverse, flexible organization

If you want to shift your career from Hospitality to IT - Please apply our position!

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