Operations Specialist

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it?  If so, read on, as we’re looking for       a­n Operations Specialist to join our Network team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of lockers, 200+ leading retail partners like Vinted, ASOS, Zara and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry (find our 2023 annual report here). Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.

About the role:

We are looking for someone who can unlock the potential of our operations processes in an extremely fast-paced environment. As an Operations Specialist you will own the end to end process associated with the installation of parcel machines across the UK.

What you’ll be doing:

• Schedule and manage contractors across multiple locations simultaneously.
• Create and maintain a direct relationship between site landlords, commercial managers and installation service providers.
• Facilitate the end to process from site surveys to installation sign-off.
• Deliver on key installation and operational KPIs

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Experience in an operations role working within a project team
• Evidence of operating within a fast-paced environment
• Proven track record in the execution of operational processes and project coordination
• Demonstrated enablement of a physical operation, including delivering against KPIs
• Exceptional communication and organization skills
• Strong data management skills (Excel etc)

We’d be particularly excited to hear from you if:

• Self Driven: You have superior enthusiasm, integrity and execution on tasks. You don't get overwhelmed easily
• Naturally curious: You're innovative and creative in your problem-solving and you constantly search for ways to tweak and optimize processes
• A team player: You're willing to help wherever needed, partnering with co-workers and other departments to solve problems
• Biased towards action: You make things happen in a big way by seizing the initiative and unblocking bottlenecks in your way
• Comfortable with people: Verbal and written communication skills that build relationships with estate owners, suppliers and enable operational success.
• Highly organised: You have exceptional organisational skills, you are comfortable dealing with large quantities of data and have a logical way of expressing solutions.

Perks of the job!:

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan

Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, making your commute more affordable to repay.

🌳 Volunteering Day
Take a paid day to make a difference in your community

More Perks...

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 2-3 days per week in the office

💼 The Tech You Need
Work from home like a pro with the right tech set up

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

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