Customer Success Manager

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Our client is seeking a talented Customer Success Manager to join our team and elevate our AI-driven SaaS product to the next level. In this role, you will be responsible for ensuring our customers' success by helping them achieve their goals through the effective use of our software.

As an integral part of our commercial team, (which includes Customer Success, Marketing, and Sales), you will focus on relationship building, with a strong emphasis on nurturing and maintaining long-term customer relationships. Your primary responsibilities will involve working with existing customers in the SME segment to secure contract renewals and identify opportunities for upselling and cross-selling.

This position requires a hands-on approach, where you’ll need to be comfortable picking up the phone and proactively arranging meetings. While most of our meetings are conducted digitally, there will also be opportunities for face-to-face interactions.

The role will be offered full-time and is a permanent position with a 6-month probation period, fixed salary and commission.

Expected start date for this role is during the first months of 2025.

As a Customer Success Manager at Tendium, your main focus will be to:

Who we are looking forWe are seeking candidates with a proven track record in customer support or customer success, ideally within the tech sector. To excel in this role, we believe you are entrepreneurial, proactive, and experienced in taking initiative and managing your own projects. As a key point of contact for our customers, strong communication and relationship-building skills are essential.

Given that you will be working at a leading SaaS company, it is crucial that you can quickly adapt to and keep pace with the ongoing technical evolution of our product.

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