Finnish Speaking Customer Support Agent

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Location: on site – Malta

Responsibilities:

Provide exceptional customer service and ensure players receive top-notch support.

Collaborate with relevant departments to escalate issues and follow up on pending matters efficiently.

Handle customer communications proficiently in both English and Finnish.

Manage incoming customer inquiries via email and live chat on a daily basis.

Support departments like Fraud and Money Laundering Reporting when necessary.

Respond to customer queries according to company guidelines, ensuring a customer-focused approach.

Provide feedback on recurring customer issues to management and relevant teams for process improvement.

Action management requests and promote the company’s values and products.

Maintain professional relationships with customers and internal teams.

Liaise with third-party providers when necessary to ensure smooth customer service operations.

Requirements:

Fluent in Finnish (native or C2 level).

Fluent in English.

Previous experience (1 year+) in the iGaming industry, particularly in customer service, is a plus.

Strong customer focus and a proactive, can-do attitude.

Team player with strong communication skills.

Ambitious and eager to learn in a fast-paced environment.

What’s in it for you?

Competitive salary.

Wellness benefit (after probation).

Optician and Blue Lens benefit (after probation).

Health insurance (after probation).

Breakfast and lunch provided throughout the week.

Monthly snacks allowance.

Training and development support.

Refer a friend bonus.

Modern office environment.

Fun company events and monthly Beer Fridays.

Relocation package (if applicable).

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