Contact Centre Support

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!

The Role

Title: Contact Centre Support 

Salary: £23,400 + bonus 

Location: Office based in Derby

Hours: 37.5

Days: 5 across the 7 (Alternate weekend days) 

What will you be getting up to?

As the Contact centre support team, we aim to do exactly that… support! Our Contact centre support team is a multi departmental team which aims to provide support to our Sales team, our Customer Care team and our delivery team. This involves offering specialised and dedicated support to all of our customers throughout their buying experience by assisting them with the completion of their purchase and any issues they may have post-collection.

The Contact Centre team make sure that every customer order has been processed correctly to ensure our customers have the most positive and stress free collection or delivery experience whilst being on hand to handle post collection interactions with compassion and understanding. We aim to resolve any issues and capture any feedback our customers might have so we can continue to offer unrivalled levels of customer service.

Our Contact Centre is a fast paced environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the organisation. We see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.

In order to ensure our team are well versed in the Sales, Delivery and Customer Care processes, you will spend extended periods of time with all teams learning about how to handle pre and post-collection issues. You will utilise your problem-solving skills to identify the correct route of resolution and keep our customers updated throughout. This involves liaising with 3rd parties, ensuring that any customer contact is logged compliantly and updated accordingly. 

What do we need from you?

Call centre/telephone experience is highly desirable as this will be your primary form of communication with both customers and colleagues, however we will give you all the training you need to ensure you are successful in this role. As long you are dedicated to delivering exceptional customer service, are process driven and want to be a part of a fantastic, driven team of talented Contact Centre support Advisors then Motorpoint is the place for you!

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
  
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP
• Vocational and personal development training course
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

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