Account Manager

We are seeking an experienced Account Manager to join a dynamic and growing organization in the IT services sector. In this role, you will be responsible for fostering and managing long-term client relationships, driving growth within existing accounts, and ensuring client satisfaction through strategic partnership development.

Location: Wokingham, UK

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Understand their business objectives and challenges to deliver tailored solutions and drive long-term partnerships.
• Sales Strategy Implementation: Work closely with the leadership team to implement sales strategies aligned with the company’s goals. Identify growth opportunities within existing accounts and customize approaches to meet client needs.
• Performance Monitoring: Regularly monitor account performance through data analysis to assess client satisfaction and retention rates. Use insights to recommend improvements and maximize value.
• Internal Collaboration: Partner with internal teams across marketing, product development, and customer service to ensure that client expectations are met and our offerings stay relevant to the market.
• Problem Resolution: Address and resolve client concerns proactively and effectively to ensure satisfaction and maintain positive relationships.
• Account Development: Identify upsell and cross-sell opportunities within accounts. Create proposals to meet evolving client needs and maximize revenue.
• Market Research: Stay updated on market trends, competitor activities, and customer preferences to enhance account strategies and stay competitive.
• Budget Management: Help manage account budgets to ensure effective resource allocation and return on investment (ROI).
• Reporting and Forecasting: Provide leadership with regular updates on account performance, offering data-driven insights and growth recommendations.

Qualifications:

• Education: Bachelor’s degree in business administration, marketing, or a related field. A Master’s degree is preferred.
• Experience: 5+ years of proven experience in account management or sales roles, ideally in the IT service industry.

Skills:

• Strong track record in developing client relationships and achieving revenue growth.
• Excellent interpersonal, communication, and negotiation abilities.
• Proven capability in developing and implementing effective strategies tailored to client needs.
• Strong analytical skills with a data-driven decision-making approach.
• Willingness to travel for client meetings and industry events as required.
• This role offers the chance to play a key part in driving success and client satisfaction within an innovative company at the forefront of its industry.

If you are an experienced account manager looking for a challenging and rewarding opportunity, we encourage you to apply!

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