Customer Care Specialist (German)

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced German-speaking Customer Care Specialists to work in the office in Croatia. 

Position: Customer Care Specialist with German

Location: Zagreb/ Remote, Croatia 

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
• Proficient in using standard PC applications
• Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
• Excellent communication and teamwork abilities
• Understanding of credit card-related concepts

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Working schedule: Mon-Friday: 8AM-8PM
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential. 

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