Customer Onboarding and Success Manager (Italian)

David Kennedy Recruitment is searching for an Italian speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team

Position:  Customer Onboarding and Success Manager  

Location: Dublin, Republic of Ireland

Work model: Remote within Ireland, Hybrid in Dublin

Employment type: Temporary Contract, Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Lead technical onboarding for new clients within the designated region
• Stay knowledgeable about technical integrations with software partners, ensuring comprehensive support to clients
• Assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure
• Support new clients throughout the onboarding process, helping them achieve successful outcomes
• Foster long-term partnerships by building and maintaining strong relationships with clients
• Stay up-to-date on the features, functionality, and practical applications of all product offerings to offer expert guidance
• Manage accounts directly, striving to exceed quarterly and annual sales targets
• Analyze data to identify key opportunities, and implement data-driven strategies to boost sales growth
• Collaborate with marketing to create and deliver high-quality onboarding and troubleshooting materials for new customers
• Work closely with cross-functional teams (sales, product, and engineering) to ensure alignment and success
• Keep informed on industry trends, the competitive landscape, and emerging technologies, providing valuable insights to both clients and the sales team

REQUIREMENTS:

• Minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery
• Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication
• Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred
• Strong communication and presentation skills
• Excellent project management abilities
• Analytical skills with the ability to interpret data and use it to guide decision-making.
• Exceptional time management and prioritization skills
• Comfortable working in both strategic and tactical roles, especially in dynamic or ambiguous environments
• Ability to work effectively under tight deadlines, adapt to shifting priorities, and balance immediate needs with long-term goals
• Adaptable to shifting priorities and evolving business needs

OFFER: 

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
  
• Temporary contract with the potential to extend market
  

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