Sales and Retentions Advisor

A chance to join Zest as a Sales and Retentions Advisor where you will be fully trained, supported, rewarded and have a laugh!

Zest provides peace of mind to our customers through our comprehensive appliance service plans and reliable repair service.

We offer you:

• 💰 Competitive salary of £25,000, plus uncapped commission, OTE £34,000.
• 🏖 Holiday entitlement of 22 days holiday (rising to 27) + bank holidays.
• 🕒 37.5-hour week, 9- 5 Monday to Friday
• 🏢 Modern office setting, a short walk from the beach and town centre.
• 🥗 Access to Zest Chef's delightful culinary creations.
• 🎮Onsite pool table and Nintendo Switch for downtime.
• 👩‍💼 Health cash plan and employee assistance program.
• 🚀Continuous learning and development opportunities to advance your career.

Main responsibilities:

• Communicating over the phone with new or existing customers to retain loss of business through policy or direct debit cancellations.
• Using negotiation and influencing skills to discuss the features and benefits of the cover to reinstate customer policies.
• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally.
• Identifying cross sale opportunities and proactively promoting these where relevant – for which you will earn extra commission.
• Advise, recommend, and sell other products to meet the customers’ needs.
• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs.

What we are looking for:

• Telephone sales or retentions experience preferred, with an excellent telephone manner.
• Proven track record of achieving targets.
• Professional and self-motivated.
• Team player with the ability to use own initiative.

A chance for individuals to shine and be celebrated - apply now to see for yourself...

Job role:                Full time, office based

Ref:                              ZRA20242

Website:                   www.zestplan.com

All applications will receive a response within 7 days.

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