Customer Service Representative (Swedish)

David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in a healthcare industry.

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail

REQUIREMENTS:

• Native/Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in both written and spoken communication
• Demonstrate strong organisational, listening, and communication abilities
• Be detail-oriented, receptive, and able to adapt to the diverse needs of different customers
• Previous experience with customer service and/ or Salesforce 
• Thrive in a fast-paced environment, managing multiple tasks efficiently
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Great office location in Barcelona 
• Transportation vouchers
  
• Indefinite contract
• Working schedule: Mon-Fri 8AM -4:30PM
• Life insurance, health insurance
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential 
• Relocation support

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