Senior Technical Customer Support

About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

We are looking for a Senior Technial Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.

As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world’s top banks and hedge funds.

Responsibilities as a Senior Customer Support Specialist:

• Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings
• Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API
  
• Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency
  
• Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL
  
• Resolve technical issues in a timely manner using available resources within the company
  

Requirements:

• Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
• Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  
• Experience with Python-specific tooling and concepts like Pydantic Poetry.
  
• Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  
• Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  
• Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently
  

Desirable:

• Previous experience working in a fintech or a SaaS company.
• Major or experience in Finance or Business
  

What's in it for you:

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  
• Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
  
• Continuous learning: We provide the support needed to grow within the team.
  
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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