German Customer Service - Finance

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We're on the lookout for financial services professionals to join the international team at our customer who is assembling a diverse team of investment specialists.

This opportunity is tailored for individuals with a keen interest in pursuing ambitious career paths within one of our esteemed digital banking programs.

Your role

In this role, you'll engage with high-profile clients from one of Europe's leading digital banks. Your responsibilities will include offering savings advice and introducing cutting-edge banking products with attractive returns.

The primary focus is on addressing the needs of bank customers via various communication channels such as calls, emails, WhatsApp, and chat, delivering top-notch service while showcasing innovative digital banking products in the German market.

Responsibilities

• Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
• Manage back-office tasks, including responding to emails and WhatsApp messages.
• Present and promote banking products.
• Adhere to transparency requirements, service information, and client protection regulations related to investment products.
• Report and follow up on application anomalies.
• Meet quality standards and sales objectives set by the entity.

Requirements

Education

• Preferred studies in Business Administration, Mathematics, or Law.
• Proficient in MS Office (Excel, Word, PowerPoint, Access).
• Native-level proficiency in German
• Good level of English
• Fluency in Spanish is considered as a plus.

Skills and Competencies

• Customer-oriented with empathy and active listening skills.
• Excellent oral and written communication skills.
• Analytical capacity and ability to autonomously acquire new knowledge.
• Commercial acumen and adept at dialogue with clients, companies, or groups.
• Strong problem-solving skills.
• Team player with a proactive and results-oriented attitude.
• Ability to plan, organize, and thrive under pressure.
• Initiative, autonomy, and a positive "I can" attitude.
• Flexibility and adaptability to changing environments and new technologies.

Experience

• Banking experience is valuable (but not mandatory).

Benefits

• Full-time position (39 hours/week)
• Permanent employment contract
• Interesting Referral Program
• Competitive salary
• Opportunity to work with the world's largest service provider
• Real prospects for career advancement within the company

Location

Madrid (Spain)

Lugar de trabajo