B2B Travel Agent with Italian

Exciting Opportunity for a B2B Travel Agent with Italian Skills!

Join our dynamic team as a B2B Travel Agent and contribute to creating exceptional travel experiences for our clients. As a B2B Travel Agent, you will play a crucial role in managing corporate travel arrangements, ensuring seamless travel solutions while maintaining high client satisfaction.

Key Responsibilities

• Provide top-tier, personalized support to travelers.
• Address a range of travel and tech-related concerns, from basic platform queries to urgent, last-minute travel issues.
• Maintain up-to-date knowledge of the travel industry and the company's platform to ensure exceptional service and contribute to overall business success.
• Foster strong relationships across international teams.
• Offer feedback to product and engineering teams to support product enhancements.
• Consistently achieve and surpass performance metrics.

Qualifications

• Native or fluent proficiency in Italian (both spoken and written) and a strong command of English (B2 level or above).
• Prior experience in customer service roles, preferably within the travel or hospitality sectors.
• Mandatory experience with Global Distribution Systems (GDS) such as Sabre, Amadeus, Galileo, or Worldspan.
• Data-driven mindset, using metrics as both a benchmark and motivator for success.
• Effective communicator, skilled at crafting tailored verbal and written interactions.
• Team-oriented and thrives on collaboration, feedback, and team-building.
• Comfortable with digital tools like Gmail, Zendesk, Slack, Salesforce, and proprietary travel support platforms.
• Flexibility to work non-standard hours (including early mornings, late nights, and weekends) to support our growing team.
• After an initial six-week hybrid training period, the position transitions to fully remote, with periodic in-office team meetings.

Benefits

• Competitive salary based on experience, skills, and performance.
• Join a dynamic, innovative team with a positive and supportive environment.
• Access to tools and guidance to help you achieve your career potential.
• Sign-on bonus.
• Comprehensive medical, dental, and vision benefits with generous coverage.
• Paid parental and bereavement leave.
• Subsidized commuting benefits.
• Mental health support.
• Connectivity stipends and many more perks!

Application Process for Potential B2B Travel Agents

If you have a passion for corporate travel and the qualifications that match this role, we encourage you to apply. Please submit your application by clicking the 'Apply Now' button, attaching your CV and a cover letter outlining your experience in travel and how it aligns with the requirements of this position.

Our Commitment to Diversity and Inclusion

We are dedicated to promoting diversity and inclusivity within our workforce. Our team values diverse perspectives, and we encourage applications from individuals of all backgrounds and experiences, as varied insights contribute to our growth and innovation. Join us in shaping a workplace where everyone feels respected and empowered.

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