EMEA Talent Acquisition Director (BPO)

Our company is seeking a dynamic and innovative professional to oversee our talent acquisition strategy. This role offers a unique opportunity to shape the future of our workforce by implementing effective recruitment processes and fostering an inclusive and welcoming culture for all potential candidates. The Director of Talent Acquisition will play a key role in attracting and retaining top talent to support the growth and success of the company.

Key Responsibilities

• Lead a team of Talent Acquisition managers to meet the hiring needs of EMEA contact centers.
• Gain a deep understanding of each business unit’s key objectives and initiatives.
• Act as a trusted advisor to senior leaders across the company.
• Implement talent acquisition strategies that enhance business performance.
• Oversee specialists to ensure a smooth and positive candidate experience.
• Track and report progress on goals and projects.
• Serve as the escalation point for complex Talent Acquisition issues.
• Participate in task forces focused on human resources and people initiatives across the company.
• Work closely with corporate teams, like Learning Development and Operations, to drive organizational success.

Qualifications and Skills

• Proven track record in leading large Talent Acquisition teams, with a focus on high-volume, multilingual recruitment, ideally within a BPO environment.
• Experience managing recruitment efforts in EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda.
• Proficiency in Talent Acquisition and HR disciplines, such as marketing, talent assessment, compensation, and employee relations.
• Familiarity with HR systems, compensation structures, and statistical analysis.
• Strong influencing skills, capable of working effectively with leaders and team members with diverse perspectives.
• Ability to build trust with Director-level management and higher.
• Metrics-driven, with a focus on tracking performance and identifying areas for improvement.
• In-depth knowledge of recruiting needs specific to the contact center industry.
• Ability to handle multiple complex projects concurrently.
• Certification in process improvement (white belt or higher) and a Bachelor’s or Master’s degree in a relevant field is a plus.

Benefits

• Competitive compensation based on experience, skills, and performance.
• A dynamic and innovative team environment with a supportive and friendly atmosphere.
• Commitment to career advancement and professional development.
• A culture that encourages community engagement.
• Wellness and healthcare benefits for employees.
• Remote/work from home from anywhere in the following countries Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda

Application Process for Strategic Recruitment Leader

If you are a seasoned talent acquisition professional with a passion for strategic workforce planning and inclusive recruitment practices, we invite you to apply. Please submit your CV and a cover letter outlining your experience and vision for the role. Click the 'Apply Now' button to join our team and make an impact on our talent journey.

Our Inclusive Hiring Policy

We are committed to creating an inclusive environment where all qualified candidates are considered for employment. We encourage applications from individuals of all backgrounds, including race, gender identity, sexual orientation, age, disability, and religion. Our dedication to inclusion is central to our success as a company.

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