Customer Care Specialist with Dutch

We are looking for a committed and empathetic individual to join our team as a Customer Care Specialist with Dutch language skills. This role is ideal for a proactive person who is passionate about customer service and seeks to contribute positively to our clients' experience. Your primary responsibility will be to ensure our customers receive timely, accurate, and comprehensive support through diverse communication channels.

Primary Responsibilities

• Provide technical customer support via voice, chat, and email promptly
• Deliver an outstanding customer experience
• Record each interaction in the designated CRM system
• Actively participate in internal and departmental initiatives by providing feedback, sharing updates, fostering collaborative solutions, and supporting team members

Key Skills and Experience

• Proficient verbal and written communication skills in Dutch (C1 level) and English (B2)
• Reside in Bosnia and Herzegovina and legally eligible for employment without company support
• Previous experience in Customer Support or technical support, particularly within help desks or IT functions
• Ability to undergo a background check
• Strong independent working skills and capability as a remote team player
• Problem-solving and critical thinking abilities
• Adaptability and flexibility in handling process and information changes
• Solid knowledge of external systems and PC-based Internet and software applications (e.g., Microsoft Office)

What We Offer

• Competitive salary based on experience, skills, and performance
• Permanent contract
• Private health and life insurance
• Eight-hour shifts on a weekly rotation, covering operational hours from Monday to Sunday, 9 AM to 11 PM
• Fully remote work opportunity within Bosnia and Herzegovina
• Dynamic, creative team with a positive and supportive environment
• Excellent work atmosphere with positive employee reviews
• Resources and support to help you achieve your full potential

Why Join Our Team?

By joining our team, you will be part of a company that values customer service excellence and innovation. Our culture fosters a collaborative and inclusive environment where you can thrive and grow professionally. You will have the opportunity to make a meaningful impact on our customers' journey and be recognised for your contributions.

Application Process

If you are a dedicated professional ready to deliver exceptional service, we invite you to apply. Click the 'Apply Now' button to submit your CV along with a cover letter outlining your relevant experience and enthusiasm for this role. We look forward to welcoming a new member to our team who shares our commitment to outstanding customer care.

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