1st Level IT Support Specialist

We are looking for a dedicated 1st Level IT Support Specialist to be the first point of contact for technical support inquiries. In this role, you will quickly identify issues, deliver tailored IT solutions, and ensure prompt responses to support requests. You’ll also play a key role in updating internal documentation and providing on-site support as needed. This role offers a high degree of autonomy and direct influence on healthcare technology solutions.

Key Responsibilities

• Serve as the first responder for technical support for company practices, managing Level 1 support tickets via phone and software systems.
• Provide efficient troubleshooting and resolution for technical issues.
• Update and refine internal documentation, self-help articles, and support guidelines.
• Assist remotely as needed, and be available for on-site tasks or guiding remote-hands teams.
• Perform fieldwork and provide on-site support at company practices as required.

Essential Skills and Qualifications

• At least 2 years in IT support, with proven ability to diagnose and resolve issues efficiently.
• Proficiency with ticketing systems such as Zendesk or Intercom.
• Solid knowledge of operating systems, software applications, and networking.
• Passion for technology, especially in networking.
• Strong customer service orientation.
• Independent and organized work style, with excellent communication skills.
• High reliability and proactive attitude.
• Fluent in German (C2) and a valid Class B driver’s license.

Benefits

• Competitive salary package with opportunities for career progression.
• Directly contribute to improving healthcare through technology.
• Employees are empowered to drive innovation and bring ideas to life.
• Opportunities for career progression and increased responsibilities.
• Complimentary meals at company headquarters in Essen.
• Market-aligned compensation with a startup atmosphere.
• Apple laptop and other required gear.
• 30 days of paid vacation.
• Personal healthcare benefits and free fitness membership.
• Job ticket for convenient travel.
• Regular team-building and social events.

Application Process

If you are a motivated IT support professional eager to make an impact within our company, we encourage you to apply. Please submit your CV and a cover letter detailing your experience and passion for IT support. Click 'Apply Now' to take the next step in your career with our team.

Diversity and Inclusion Commitment

We embrace diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, recognising the value different perspectives bring to our company and innovation.

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