Technical Support Representative with French

In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal! 🌍🚀

Position: Technical Support Representative
Location: Remote (Portugal)
Work Model: Remote, with an initial 2-week training in Porto
Employment Type: Full-Time
Remuneration: Base salary + performance bonuses

What You’ll Do:

• Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
• Troubleshoot product-related issues using MySQL, escalating complex matters as needed.
• Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
• Act as a critical link between customers and developers, ensuring clear communication of technical details.

What We’re Looking For:

• Native/fluent in French and proficient in English (B2 or higher).
• Solid knowledge of MySQL.
• Familiarity with Postman is a plus!
• Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
• Tech-savvy, customer-focused, and able to adapt quickly.

What’s On Offer:

• Competitive salary with performance bonuses.
• Remote work flexibility, plus a monthly allowance for home office expenses.
• Support during training in Porto, including accommodation.
• Join a dynamic, multicultural team that’s as passionate and friendly as it is talented!

Become a vital part of a rapidly growing FinTech support team! 🚀 #TechSupport #FrenchJobs #RemoteWork

Lugar de trabajo