Customer Care Specialist with German

In Collaboration, We Are Hiring German-Speaking Customer Care Specialists for Remote Work in Hungary!

Our client, a highly-rated BPO known for its excellent employee satisfaction, is seeking experienced German-speaking Customer Care Specialists to provide top-tier support for a cooler manufacturing company. This is a full-time, remote opportunity where you'll work from Hungary, using your language skills and customer care expertise to assist customers with their product needs and inquiries.

Position: Customer Care Specialist (German)

Location: Remote in Hungary
Employment Type: Full-time

Key Responsibilities

• Customer Assistance: Provide technical support through voice, chat, and email to address customer inquiries and resolve issues promptly.
• Exceptional Service: Ensure every interaction is efficient, friendly, and leaves the customer satisfied.
• Accurate Documentation: Record each customer interaction in the CRM system to ensure accurate tracking and follow-up.
• Team Collaboration: Engage actively in team initiatives, contribute feedback, support team solutions, and help maintain a positive and productive work environment.

Requirements

• Language Proficiency: Fluent in German (C1+) and English (B2+), with excellent verbal and written communication skills.
• Residency: Must be a resident of Hungary with legal eligibility to work without sponsorship.
• Customer Support Experience: Prior experience in customer service or technical support, ideally with help desk functions or IT troubleshooting.
• Technical Knowledge: Competent with external systems, internet, and PC-based applications, including Microsoft Office.
• Problem-Solving Skills: Strong analytical skills and the ability to resolve issues independently.
• Adaptability: Able to handle process changes and new information with ease.
• Background Check: Willing to undergo a background check as part of the hiring process.

What We Offer

• Competitive Salary: Based on experience, skills, and performance.
• Stable Employment: Indefinite contract for a long-term, secure position.
• Work Schedule: Monday to Friday, from 10 AM to 6 PM, providing work-life balance.
• Positive, Supportive Culture: Join a friendly, collaborative team with a fantastic workplace atmosphere.
• Professional Development: Receive guidance, tools, and support to maximize your potential and grow within the role.

If you are passionate about providing high-quality customer service, fluent in German, and eager to be part of a top-rated team, we’d love to hear from you!

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